Refund Policy
Last Updated: June 2026
Thank you for choosing LedgerBuddy! We want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
1. 14-Day Money-Back Guarantee
We offer a full 14-day money-back guarantee for all new subscriptions. If you are not completely satisfied with LedgerBuddy within the first 14 days of your original purchase, we will gladly refund your payment in full.
2. Conditions for a Refund
To be eligible for a refund, you must meet the following criteria:
- Your request for a refund must be made within 14 days of the original purchase date.
- The purchase must be an initial subscription, not a renewal.
- You must not have violated our Terms of Service.
3. Non-Refundable Items
The following are generally non-refundable:
- Subscription renewals. We send reminders before charging your card, so it is your responsibility to cancel your subscription before the renewal date if you no longer wish to use the service.
- Lifetime licenses, unless requested within the initial 14-day period.
- Custom development or personalized onboarding services.
4. How to Request a Refund
To request a refund, please email our support team at support@thriveitbd.com with your account email address and the reason for your refund request. Providing a reason helps us improve LedgerBuddy for future users.
5. Processing Times
Once your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).
6. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at support@thriveitbd.com.